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REMOTE SUPPORT

This service involves remote support over the internet using specialist software. By providing support using this method it is often possible to save costs associated with transportation. It also means that simple problems can be solved fairly rapidly, and with minimal delay and disruption. This solution is useful even for people in the Cambridge area, as it enables us to respond to problems immediately, rather than having to wait until we get to the customers location.

It works by the customer downloading a small executable file (<300K) which enables the specialist to view the problem directly, and if necessary remotely connect to the computer concerned in order to rectify the problem. Under most circumstances you will merely have to run this downloaded program and double click on the 'Office support' option in the left hand side selection area, and the remote specialist can assist you remotely.

Contact us if you need this service.